Joomla! Extensions Store is made by people with long experience on Joomla!.
Since 2003 when Mambo project was born to nowadays our work is founded on this powerful platform.
For this reason nowadays we are able to meet any customer needs.
If you need to contact us you can simply fill out form and send a request also before buying products, for example to ask for more detailed explanations about extensions, to request an alternate payment method, to request a specific language translation or a demo on your site.
Our customer support will answer you shortly.
Before contact us you are strongly recommendedd to read our FAQ to find answers to your questions.
You MUST NOT ask a refund the very first time you contact us!
This is clearly unacceptable. If you experiment something that doesn't work fine on your site, you are recommended to contact our support and give us opportunity to fix it and make it works also on your site.
If after having worked on your site we will be sure that our extension can't work fine for you we will be happy to send you refund.
This will imply that you have to uninstall our extension and also your account and product access on our store will be deleted permanently.
Please avoid send us email with "Your product is not what i needed", because there are demo sites for every extensions, and if you are not sure of what you are purchasing please ask us for a demo on your site. We will agree to send you refund after we have ascertained that you can't use purchased extension at all.
Moreover before ask refund remember that our extensions are unlimited, so if for some reason you can't use it on your current site, you could install them on other domains or future sites.